Telecel Ghana to refund data package after network restoration

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Telecel Ghana, a telecommunications service provider, has announced that it will begin offering its customers a data refund for expired bundles as a result of the nationwide network disruptions that occurred on March 14.

Telecel said that its services are being restored and that it has regained all of its lost connectivity in a statement that was uploaded on X.

“Dear cherished customer, Telecel Ghana is pleased to inform you that we [have] secured 100% of our internet capacity and services are being restored. We appreciate your patience and understanding during this period.

“Please be assured that our team has started work on refunds of expired bundles and related issues”, the statement concluded.

In a related development, Ing. Kenneth Ashigbey, the Chief Executive Officer of the Ghana Chamber of Telecommunications, announced that telecom service providers are obtaining additional network capacity in order to address the nation’s ongoing internet blackout.

Ken Ashigbey in an interview on TV3’s Ghana Tonight programme on Monday, March 18, noted, amongst other things, that the connectivity challenges Ghanaians faced following the cable cuts are not the same currently as “we are beginning to see an improvement in the services”.

“As we talked about a minimum of five weeks to fix those cables, the telecom service providers and then the undersea cable [service providers] would be looking to bring capacity from other sources into the country.

“And so once they’re able to bring adequate capacity to meet what you actually had before the [cable cuts], then you’d have provided the connectivity back to what it was and so you’d not be getting that from those four cables”, Ing. Ken Ashigbey told Keminni Amanor, the host.

After the repairs are finished, he said, telecom service providers will be able to return to the cable source, stressing that “the most important thing is to continue sourcing from other sources as we wait for those cables to be fixed”.

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